Posted By Supriya Posted On

Why You Get Unwanted Items in Your Package Received from eCommerce Websites Like Amazon, Flipkart, Snapdeal etc.?

Most of you or your friends or relatives or on YouTube or WhatsApp videos have experienced that packages are received items like soap, stones, etc. while you might have ordered iPhones, Mobile phones or any other precious items for yourself or for someone near and dear. This is very common these days and you will find a number of cases every day.

A big question may come to your mind, why is this happening. Is the actual supplier supplying like this or someone doing this in between? To be fair enough, the suppliers supply the actual item which you have ordered. Why I can say this is, when a supplier is approved in any of the eCommerce web portals, there is a number of stages of approval and number of documents are demanded by the eCommerce portal to verify their authenticity. Which can prove their actual address, the existence of business, their phone number, verifying through telecall by their verifying departments and so many other procedures which include documents of Government of India to prove they are registered with VAT/GST, etc?

So, after this type of lengthy procedure, only a supplier is approved to sell their product on any of the eCommerce portals. The process may vary depending upon the portal, but overall this is what type of procedure all of them follow. Alternately this establishes the genuineness of the seller. A seller is a person who has a physical shop/showroom and he runs the business. His aim is to provide items and gain profit out of it. Not just cheat.

However, there is a seller registered with eCommerce websites whose aim is to cheat. They bypass all these security checks easily as they master all the documents easily or provide fake documents. Because there is a huge drawback of the online verification process. During the verification process, the verifier is not able to see the person whom he is verifying. So it becomes easy for those experts to crack this process.

By saying this, I want to make you aware that the item ordered is supplied as shown in the eCommerce portal except for few circumstances when the item is damaged during transit and sometimes old items also supplied by the supplier. There are instances of such happenings, to be honest, that happens. There are cheaters in every field and we cannot abolish them.

By now if you agree with me, you are almost convinced that the item is supplied as ordered. Then how the soaps and rags are found inside the package of an iPhone.

To explain to you that, I have carried out a survey to know about it and found out that, when the item is supplied by the seller it has to come through some courier. There are at least 8 to 12 courier hubs through which this parcel has to pass through. Now, what happens, there are some mischiefs in this courier department at the lower levels where the courier offices do not send their actual employees to deliver the item, rather they just find anyone and pay a small amount to deliver it for them. There happens the real replacement of the actual item with the fake materials.

If I am not wrong, the package contains the details of the item on the address leaflet posted on the package. This gives enough info to that courier person to find out what is inside the package and he smartly opens the package and takes out the item and puts approximately similar weight items like soap, rags inside the package and repacks it and make it look so that it is as if the original packing. Sometimes it happens with the packing which comes as the polybags of eCommerce company names like Amazon, Flipkart or snapdeal. You may think, from where they will get such branded company polybags and out of the package also fake items come out. Let me tell you bro, these are just simply packing materials and these companies sell these packing materials to sellers and others. So, it is not a big deal to get these and even the address sheet is torn off during unpacking, it is not difficult to make a new one with the help of a computer.

When you unpack get surprised seeing the unexpected item and try to call the courier guy and you will find the phone is switched off or some other reason. But the basic reason is this.

So, next time you order an item, always look for the packaging thoroughly from every side, shake the package, try to look for the address label or any such thing which could establish the tampering with the packet. If you have the smallest doubt, please return the item. Do not receive it. One more thing you can do is demand for supply through the Indian Post. There is the rarest chance of this type of happening.

I hope I have clarified some of your doubts about a major issue that is taking place with eCommerce website orders. If you found it useful, please share it with others and social media.